DevOps Lead

Who We Are: 

Welcome to BookedBy, an industry-leading business management solution and scheduling software for salons, spas, and barbershops everywhere. 

BookedBy — with headquarters in Austin, TX — features more than 100 employees across three continents and powers thousands of locations worldwide with top brands such as Sport Clips Haircuts, Diesel Barbershop, Perfect Look, Sharkey’s Cuts for Kids, Hairzoo, and more. 

Founded in 2011, BookedBy’s scheduling platform has more than 60 million bookings annually and enters an exciting growth phase into other service-based businesses. 
 

Job Summary: 

We are looking for a DevOps Lead to steer our infrastructure and DevOps initiatives, providing technical and strategic direction to ensure high availability, scalability, observability, security, and deployment velocity across our systems. This leadership role goes beyond operational excellence; you will play a critical part in defining infrastructure strategy, mentoring engineers, driving automation, and partnering closely with Engineering and Product teams to build robust, self-service, cloud-native platforms. 

As a hands-on leader, you will oversee the health and evolution of our DevOps practices, guiding a team of engineers in improving infrastructure performance, reliability, and cost-efficiency. Your expertise in Kubernetes, CI/CD, AWS, and modern tooling will empower our engineering teams to deliver quickly, safely, and consistently. 

Key Responsibilities: 

• Mentor and guide DevOps engineers, fostering a high-performance and collaborative team culture. 
• Reviewing our existing architecture and providing ideas for improvement. 
• Own Kubernetes clusters, AWS cloud resources, and CI/CD systems for scalability, stability, and cost-efficiency. 
• Enhance monitoring, alerting, incident response, and enforce infrastructure security and compliance (e.g. SOC2). 
• Build self-service tools and platforms to accelerate engineering productivity. 
• Partner with Engineering, Security, and Product teams to ensure infrastructure supports business goals. 

Qualifications and Skills: 

• 6+ years of experience in DevOps, SRE, or Infrastructure Engineering roles. 
• 2+ years in a technical leadership or mentorship capacity. 
• Strong expertise with Kubernetes, Helm, Kops, and Docker in production environments. 
• Proven experience with AWS services: EC2, ELB/ALB, RDS, Route53, IAM. 
• Deep understanding of CI/CD tooling (GitLab CI, Jenkins, GitHub Actions, etc.). 
• Solid scripting experience using Bash, jq, awk, sed. 
• Strong experience with observability stacks: Prometheus, Grafana, Kubernetes Dashboard, kube-ops-view. 
• Practical knowledge of security best practices and standards (e.g. SOC2, IAM policies). 
• Production troubleshooting and incident management expertise. 
• Strong communication and collaboration skills. 

What we offer: 

Join an energetic, fast-growing global team where you'll have the opportunity to take on new challenges and advance your career. With continuous growth and development, you'll have endless potential to shape your future alongside us! Our benefits include: 

• Comprehensive Medical, Dental, & Vision Insurance to keep you and your family healthy.  
• 15 Days of Paid Time Off to recharge and enjoy life outside of work.  
• Hybrid Work Schedule: In-office Monday, Wednesday & Thursday, with Flex Days Tuesday & Friday to work remotely.  
• Paid Parental Leave 
• In-Office Gym to help you stay active, healthy, and energized throughout the day.  
• Stock Options